Mospely's Terms & Conditions — Know Your Rights

This Terms and Conditions document constitutes a binding agreement between you and the Mospely platform. By using the Mospely website or app, you are considered to have read and accepted these terms. Please read the entire document carefully before using the platform.

Mospely is an online gaming platform offering a wide range of games including slots, Live Casino, bingo, and fish games. Our goal is to provide players with a safe, transparent, and enjoyable gaming environment. These Terms and Conditions are designed to uphold that standard.

Mospely reserves the right to update these terms and conditions at any time. When changes are made, the update date will be revised and a notice will be posted on the platform. We recommend checking this page regularly.

Mospely's Terms and Conditions apply equally to all users — new members and existing ones alike. When you create an account, play games, or use any service on Mospely, you automatically agree to these terms.

These Terms and Conditions are available in both English and Bengali. In the event of a dispute, the English version shall be considered final. However, the Bengali translation is kept up to date for the convenience of Bengali-speaking users.

• These terms apply to the Mospely website, mobile app, and all associated services.
• For third-party software or games, the terms and conditions of the respective provider may also apply.
• An active internet connection is required to use Mospely's services.
• Copying, redistributing, or using any part of the platform for commercial purposes is strictly prohibited.

To register on Mospely, users must meet certain eligibility requirements. Each user may only create one account. Creating multiple accounts is a clear violation of Mospely's rules and may result in all accounts being permanently closed.

You are required to provide accurate and complete information during registration. If incorrect information is provided, Mospely reserves the right to close the account and withhold any deposited funds. Mospely may initiate a KYC (Know Your Customer) verification process at any time.

• The name, date of birth, and ID information provided at registration must be accurate.
• Only one account may be registered per mobile number or email address.
• Keeping your account password confidential is your own responsibility.
• Opening an account in someone else's name or identity is strictly prohibited.
• Accounts may not be transferred or sold to another person.

Mospely is strictly for users aged 18 and above. Minors are completely prohibited from creating accounts or using the platform. Mospely may request a government-issued ID for age verification at any time. Withdrawals may be held until verification is complete.

If a minor creates an account using someone else's information, all transactions made through that account will be considered void. Full responsibility for such fraudulent activity will rest with the individual involved or their guardian.

Deposits on Mospely can be made via bKash, Nagad, Rocket, and other approved payment methods. All deposits are processed in BDT. Mospely does not accept third-party wallets or unauthorized payment methods.

Account verification must be completed before any withdrawal can be processed. Withdrawal requests are typically handled within 24 hours, though additional time may be needed for KYC verification or security checks. A minimum withdrawal amount applies.

• All deposits and withdrawals must comply with the minimum and maximum limits set for each transaction.
• Only payment methods registered in your own name may be used.
• Depositing funds from money laundering or illegal sources is strictly prohibited.
• If a deposit fails, please contact customer support within 24 hours.
• A processing fee may be deducted on withdrawals where applicable.

Mospely regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms — including wagering requirements, expiry dates, and maximum withdrawal limits. Please read the specific terms of any bonus before claiming it.

The welcome bonus is available to first-time registrants only. Creating multiple accounts to claim bonus offers is considered fraud, and all associated accounts will be suspended. Mospely reserves the right to modify or cancel any bonus offer at any time.

• Bonus funds cannot be withdrawn directly — they must be wagered a specified number of times before withdrawal is permitted.
• Free spins typically expire within 72 hours.
• Any unused bonus will be automatically cancelled once the bonus period expires.
• VIP bonuses apply to members of specific tiers only.
• Any attempt to fraudulently collect bonuses will result in permanent account closure.

Mospely believes gaming should be a source of entertainment, not addiction. That is why responsible gaming is a core part of our Terms and Conditions. Mospely provides a range of responsible gaming tools that users can use to stay in control.

If you feel gaming is affecting your daily life, visit our Responsible Gaming page or reach out to customer support. Mospely is always here for its players.

• Set daily, weekly, or monthly deposit limits at your convenience.
• Option to temporarily exclude yourself via Self-Exclusion.
• Option to set a cooling-off period.
• Access to gaming history and spending reports.

Certain activities are strictly prohibited under Mospely's Terms and Conditions. Violating these prohibitions will result in permanent account closure and may lead to legal action. Mospely actively detects and prevents fraudulent activity.

• Attempting to hack any software or game on the platform.
• Using bots, automated software, or artificial intelligence to play games.
• Collusion (coordinated fraud involving multiple accounts).
• Fraud through chargebacks or payment disputes.
• Money laundering or illegal financial activity.
• Threatening or harassing other users.
• Exploiting platform errors or glitches to gain an unfair advantage.

Mospely takes the privacy of your personal information very seriously. The collection, storage, and use of your data is governed by our Privacy Policy. Please visit our Privacy Policy page for full details.

Mospely does not sell your information to third parties. However, data may be shared when required by law, for fraud investigations, or at the request of regulatory authorities. In such cases, Mospely will make every reasonable effort to notify the user.

• Use a strong password to keep your account secure.
• Enabling Two-Factor Authentication is strongly recommended.
• If you notice any suspicious activity, report it to customer support immediately.
• Avoid logging in over public Wi-Fi.

Mospely may temporarily suspend any account if an investigation is required. During the suspension, the user will not be able to play games or make transactions. Once the investigation is complete, the account will either be reactivated or permanently closed.

Users may request account closure at any time. It is recommended to withdraw any remaining balance before closing the account. To reopen a closed account, please contact customer support.

• Account balances may not be refunded if an account is closed due to a violation of the Terms & Conditions.
• Any valid balance in a voluntarily closed account will be refunded within 7 business days.
• A maintenance fee may apply to inactive accounts (over 12 months).

Mospely reserves the right to modify, upgrade, or discontinue any services, games, or features on the platform at any time. Temporary disruptions may occur during technical maintenance or upgrades. Mospely accepts no liability for financial compensation arising from such disruptions.

Mospely is not liable for disruptions to your gaming experience caused by internet outages, device issues, or third-party service failures. However, in cases of verified loss due to a platform-side technical error, Mospely will work with the user to resolve the matter with care.

• Advance notice will be provided where possible regarding any changes to the service.
• Services may be suspended without prior notice in the event of urgent security updates.
• A notice will be posted on the platform whenever these Terms and Conditions are updated.